Even Google employs idiots
After setting up the fantastic Google Apps Enterprise Edition for my email on my domain, I ran into some issues when I tried to migrate my 5GB of email from my Exchange 2007 server to Google Apps.
So I contacted their support service which is a commercial service they offer because I pay for the Enterprise Edition, and I was kindly taken care of by a technical support idiot who had no understanding of the issue, and was entirely unable to respond to the problem.
See the thread of an idiot at Google’s incompetence here which provides some insight into what happened.
To be fair, it’s not fair to think that Google could only employ geniuses and run a slick operation, but I think it demonstrates how a software/internet business which once required very little human interaction cannot be sustained when it needs people to scale.
I do hope my next venture requires few people and scales well. Although I’d of course be happy if it turned out to be a Google even if it did employ a few idiots amongst geniuses.
